Project Manager - Technology Empowerment Service

BWBF is committed to equality, diversity, and inclusion. We strongly encourage applications from people with sight loss. We know that someone with lived experience could bring invaluable insight and perspective to this role, and we are committed to making adjustments throughout the recruitment process and in the role itself to ensure candidates with sight loss are supported to thrive in our team. 

Job Title: Project Manager
Reports to: CEO
Salary: On request
Hours: Full-time (36 hours per week)
Location: Remote with regular travel across the UK

About us

British Wireless for the Blind Fund (BWBF) is a national charity that supports people with sight loss. We're undergoing an exciting transformation from a charity which provides audio devices into the UK's leading technology empowerment service for people with sight loss.

Alongside this service transformation, we're undergoing a strategic rebrand. This provides the perfect platform to launch ourselves as a charity that empowers our community, through tech support and services.

Our mission is simple but powerful: we make technology accessible. We're addressing the sector's most critical gap—flexible, specialist support to help people with sight loss confidently use technology to live independently, stay connected, access information, and engage with the world on their own terms. 

The role

This is a rare opportunity to build something genuinely transformative from the ground up. As Project Manager, you'll lead BWBF's evolution into a comprehensive technology empowerment service, developing and delivering a nationwide support programme that addresses the biggest unmet need in the visual impairment sector. 

You'll design delivery mechanisms, establish partnerships, build a volunteer network, and create the frameworks that will enable people with sight loss to access technology independently.

Key Responsibilities

Service Development & Delivery 

• Lead design and launch of technology empowerment service
• Develop triage systems, referral pathways, support protocols, and technology scope framework
• Create accessible training manuals, guides, and online resources for service users
• Establish and maintain service quality standards across all delivery channels

Volunteer Management & Recruitment 

• Line manage Volunteer Coordinator and support volunteer recruitment strategy
• Commission and coordinate specialist VI trainers to deliver volunteer training programmes
• Build volunteer support structures, mentoring pathways, recognition programmes, and safeguarding protocols
• Monitor volunteer capacity, workload distribution, retention, and ensure consistent quality across the network

Partnership Development

• Establish partnerships with libraries and community centres for hub locations
• Build relationships with local and national blind societies
• Develop technology company partnerships and manage referral pathways with sector organisations

Monitoring & Evaluation

• Design evaluation framework, impact metrics, and feedback systems
• Track service utilisation, outcomes data, and prepare regular reports for CEO and Board
• Build evidence base through case studies and document best practices

Strategic Planning & Operations 

• Identify service innovation opportunities and stay informed of technological developments and sector trends
• Manage project budget, coordinate with Communications & Marketing, and maintain operational records

Person Specification

Essential 

• Proven track record designing and implementing new services or programmes from concept to delivery, ideally at scale
• Strong project management skills with ability to coordinate multiple work streams and deliver to deadlines
• Experience working with volunteers, including recruitment, training, support, and retention
• Ability to design systems, processes, and quality frameworks
• Strong monitoring and evaluation skills with ability to design metrics and assess impact
• Exceptional communication skills and highly organised with strong attention to detail
• Confident working independently in remote environment while collaborating with distributed teams
• Willingness to travel anywhere in the UK (with sufficient notice and accessible support for any identified needs)
• Knowledge of assistive technology and accessibility features

Highly Desirable 

• Experience in visual impairment or disability sector
• Lived experience of sight loss
• Experience managing service delivery at scale and line management experience
• Understanding of safeguarding requirements and experience designing triage or referral systems
• A recognised project management qualification (e.g. PRINCE2 Practitioner Level)

What we offer 

Genuinely flexible, fully remote working — shaped around your life as well as the needs of the organisation. We trust our people to manage their time and workload, with no micromanagement and a strong culture of accountability and mutual respect. You’ll receive 25 days’ annual leave plus bank holidays (England), an auto-enrolment pension, and additional time off over the Christmas period.. While you’ll work remotely day-to-day, you’ll also have the opportunity to connect in person at our quarterly team meetings and occasional events — led by a CEO who truly listens and values every voice. Above all, you’ll be joining a dedicated, hardworking and supportive team who are open, collaborative and deeply committed to our mission — a place where people care about what they do, and about each other. 

How to Apply 

Please send your CV and a covering letter to sophie@blind.org.uk explaining why you're interested in this role, how your experience makes you well-suited to design and lead this service, and an example of a service or programme you've developed from concept to delivery. 

Application deadline

24th January 2026 at midday. 

Interviews

3rd/4th February 2026.