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To receive a device from us on free loan, you will need to fulfil all of the following criteria:

  • Resident in the UK
  • Registered or registerable blind or partially sighted
  • Over the age of eight
  • In receipt of a means-tested benefit (or parent/guardian in receipt if under 18) (external website).

If you think you may qualify for a free device, please contact your local agent who issue sets on our behalf.

Each newly registered blind or partially sighted person will have their needs assessed and where a referral is made for one of our devices, the agent or a trained volunteer will take the most suitable device out to the home of the new recipient, install it and provide one-to-one instruction on its use. If a device develops a problem, we will repair or replace it. Telephone support is also available.

The receipt of a radio from us is not an automatic right and we reserve the right to withhold our service.

If you qualify for a free device

Use the button below to find your local agent.

If you do not qualify for a free device

You can still buy one from BWBF Direct, click the button below: