Contact us

To get one of our devices, you need to be: 

• resident in the UK 
• living with sight loss.

You also need to be receiving one of the following benefits: 

• Disability Living Allowance (DLA) 
• Personal Independent (PIP) or Attendance Allowance (AA) 
• Adult Disability Payment (ADP) 
• any means-tested benefit 
• a parent or guardian receiving one of these benefits (if the person receiving the device is under 18).

Our audio devices are available for people of all ages and our range now includes devices specially selected for children. 

If you are unsure whether you are eligible, please get in touch.

We want to make sure everyone has the device that will make the biggest difference to their lives. In order to ensure our support reaches all those who need us, we don't give people more than one audio device. If you already have an audio device from us but think something else would suit you better, please complete our request an audio device form explaining the situation. 

If we replace your device and it's still in good working order we'll arrange for this to be collected and returned to us.

Our friendly team is here to ensure you get all the help and support you need to get used to your new device or overcome any challenges using your device. You can call us any time during working hours on 01622 754757 or get in touch via our contact page. We will support you to get the most out of your BWBF audio device. 

You can also find user manuals for all our current devices on our audio devices page. 

If you want help getting started using an Amazon Alexa device, you can also contact the team at AbilityNet. Their trained volunteers can help you set up an Amazon account and support you to be confident using your new device. 

You can contact AbilityNet by: 

• Completing the free support form on their website 
• Calling them on 0300 180 0028 during UK office hours 
• Emailing them at enquiries@abilitynet.org.uk 

If you have an old device in good condition that is no longer required, please get in touch to arrange a collection. 

If your device is faulty, we ask that you please recycle it on our behalf. 
 
For all Alexa devices, or if you are unsure if a device should be returned, please get in touch. 

If you think you could benefit from a new device to replace the one you no longer want, please don’t hesitate to get in touch by completing our request an audio device form.

We are here to help make sure that you can get the most from our apps. You can find information about commonly asked questions on our apps page. If you need further assistance, please get in touch. 

We always welcome feedback about our apps. If you have comments about your experience of using our apps, or encounter any difficulties, please get in touch via dave@blind.org.uk.

We ask that you allow up to 14 days from completing your application for the device to be delivered. All our devices are sent by Royal Mail 48 Hour tracked delivery to ensure they have arrived safely with the intended recipient. If you have provided a mobile phone number, you will receive a text message on the morning of the delivery telling you it is on its way. Occasionally there may be a delay with deliveries due to staff absences or stock shortages. If this is the case, it will be clearly indicated when making the request and in the email confirmation you receive when you have completed your application. 

If you think your device is taking longer to arrive than it should, please get in touch. 

Thank you for your interest in supporting us! Nothing we do would be possible without our donors, partners, funders and volunteers. We are always so grateful and happy to talk about how we can work with our supporters to improve the lives of people living with sight loss. Here are some of the ways you can help: 

• Anyone can make a one-off or regular donation via our website
• If you think your company could help us achieve our goals, please visit our corporate partnerships web page or get in touch with Jenny Cameron, on jenny@blind.org.uk
• If you are a trust, foundation or other grant-making organisation, please get in touch with Beth, our Trusts & Foundations Manager, on beth@blind.org.uk
• If you are interested in fundraising for BWBF or raising money in someone’s memory, please visit our fundraise for us web page
• If you are interested in leaving a legacy for BWBF, please visit our gifts in wills web page 
• If you are interested in volunteering, please visit our volunteering web page

We are always happy to hear your ideas for you could help us make an even bigger impact for people living with sight loss. Please get in touch using the form on this page if you would like to discuss your ideas. 

You can apply for some of our devices directly for yourself using the form on this page - click 'request a device for myself'.

If you are requesting a device on behalf of a family member or friend - click 'request a device for someone else'.

If you want one of our Alexa devices or some of our children's devices, you'll need a sight loss or other support professional to complete the form in order to refer you. This could be an Eye Clinic Liaison Officer, rehab worker, doctor, teacher or anyone else in a support role. They should click 'request a device for someone else' and use this form to make the referral.

Our audio devices page describes which items need a professional referral.