Our complaints policy

British Wireless for the Blind Fund is committed to delivering a high standard of service to anyone who engages with our work.

If you feel we have fallen short of the high standards we set ourselves, please contact us by phone on 01622 754757, by email info@blind.org.uk or by post to British Wireless for the Blind Fund, 10 Albion Place, Maidstone, Kent, ME14 5DZ.

We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

If we are unable to resolve your complaint to your satisfaction, you can refer it to the Fundraising Regulator. Any complaints referred to the regulator should be done so within eight weeks of the occurrance.

You can submit your complaint in writing to the Fundraising Regulator. If you need advice, or you cannot fill out your complaint in writing for any reason, you can phone the Fundraising Regulator on 0300 999 3407.

British Wireless for the Blind Fund is a member of the Fundraising Regulator and we agree to abide by its decisions.