Telephone support volunteer
- Voluntary - expenses paid
- Part-Time
- Home based
- Volunteer
Would you like to use your people skills to make a difference to people living with sight loss? We are looking for a patient and caring person to provide over the phone support to our recipients.
About British Wireless for the Blind Fund
At British Wireless for the Blind Fund, we believe access to audio can be life changing for someone living with sight loss. We give audio devices for free and for life to people living with sight loss in the greatest financial need. And our easy-to-use apps and skills unlock a world of audio content on the internet for people who might otherwise struggle to access it.
About the role
In this role you'll be responsible for:
- Calling our recipients on the phone to ensure that they have received their equipment and have managed to set it up
- Asking questions to ascertain if the equipment is suitable for them
- Updating our database and informing the team if the recipient requires further support
- Dealing with returns and reporting any issues or problems
Time commitment
We would ask you to support us for a minimum of four hours per week. This is completely flexible and can be arranged so that it fits in around your existing commitments.
About you
We are looking for a reliable, caring and patient person. You will need access to a computer and have an internet connection. Experience of Excel and database would be beneficial.
What you'll gain
If you are looking to gain telephone and support experience, then this is the role for you! We offer support and guidance to help you develop and broaden your skills.
Not only that, but you will also be making a difference. You’ll be giving invaluable support to a small charity that aims to reduce isolation for people living with sight loss.
We offer supportive supervision and reimburse all expenses.
How to apply
To register your interest in this role, please complete the short form below. Please explain why you'd like to volunteer with us and how you think you are suited to this role.